So much for ‘regulated capitalism’.
Wondering who I can complain to about the flaky Broadband service I receive from Plusnet (BT) I looked around, naively expecting to find a state regulator. Toothless no doubt but still, something vaguely accountable and democratic.
But no. They’ve privatised the freaking regulators as well!!!
If you are not satisfied with Plusnet’s response to your compalint (or they’ve simply ignored it) you can complain to Communications and Internet Services Adjudication Scheme (CISAS). This organisation is a Ltd company. As such they aren’t subject to Freedom of Information requests. BT itself operates the same system – only they use a different private ‘regulator’. (I haven’t had time to look into it but I would assume that the legislation allows these monopolies to simply choose their own arbitrator).
It is no great loss. In 2015 Scottish Power messed up the accounts of thousands of people in a botched IT transformation exercise. They cancelled accounts; started new ones while warning people that their discounts may have changed, didn’t reply to correspondence etc. etc. In the end their regulator (Ofgem) fined them… £1.00. Yes. £1.00. Obviously the directors and shareholders of these large companies are laughing all the way to the bank. Along with the corrupt politicians who’ve sold democracy down the river and who are looking forward to payback time when they leave parliament and need a few directorships to cushion their retirement.